Hearts or Crosses

I had a weird interaction at work today in the jewelry department. I showed a woman a necklace with a heart pendent but the chain wasn’t long enough for her. As I was putting it back in the case on one pad, she asked to see another necklace on a different pad.

Customer: Can I see the one with two hearts?

Me: (Looks at jewelry pad she is pointing at. I don’t see a necklace with two hearts.) Which one?

Customer: The one with two hearts.

Me: (Still looking, still don’t see necklace with two hearts. See necklace with two crosses.) The one with two crosses?

Customer: No, two hearts. It’s the second from the left.

Me: (Second necklace from left is the one with two crosses. I reach into the case and touch the necklace with two crosses.) This one?

Customer: Yes.

Me: Those are crosses.

Customer: That’s what I said. Wait, what was I saying?

Me: You said hearts.

Customer: No, I was saying crosses.

I let it drop after that because there is nothing to be gained from arguing with a customer but I did kind of wonder which of us was hearing and/or saying the wrong thing. Was she saying crosses the whole time and I heard it as hearts? Was she saying hearts but thinking she was saying crosses?  Was I saying hearts? Was it some weird mix?

Part of me wants to believe I was hearing everything correctly but part of me knows human perception and memory are fallible. I have never wanted to have recorded a conversation more.


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